Customer Reviews

At Riverbend Sandler we have earned our reputation for building quality pools one client at a time. Our longstanding reputation provides peace of mind for each project we undertake – large or small. Satisfied customers continually refer friends and family to Riverbend Sandler, assured that our clients receive the highest quality workmanship, great value and excellent service.

 

Jennifer Sheehan

 

Spoke with Tom Epting , how about a problem with my pool . He told me what to do to fix the problem
He was very helpful and very professional. I can’t wait to get my new pool heater from them.

Angela K.

Riverbend Sandler designed/built a beautiful pool for us. Matt Hitchcock was great through the design process. He took into account all that we wanted. Francisco Ramirez was the project manager. He was always available for any questions/concerns. All of the crews did a great job even with all the weather obstacles. The pool is all we hoped for. We have been in it every day since they finished. Thank you for building our dream pool.

Stacie M.

Good design team. Spread thin with current backlog but doing best they can considering.

Clint N.

Riverbend Sandler just finished our pool. They have been great to work with throughout the process. Hank helped us create the perfect design for our space, and Jay was our project manager who guided us throughout the construction process. He was attentive, responsive and went out of his way to help us with any questions or concerns. The construction process was methodical and organized, and the crew cleaned up the site each day when they were finished working. We would highly recommend them if you are looking to put in a pool.

Beth H.

We've been enjoying our new Riverbend pool for 2 weeks now and I wanted to share what a great experience it was. Todd Theriault created a beautiful modern design capturing our full wish list. He got creative to troubleshoot some challenges with our lot/HOA requirements and it came to life in such a beautiful way. Francisco Ramirez was the best project manager! His communication was top notch, he listened, addressed all of our concerns and was patient and helpful throughout the entire process - despite challenges with weather and bumps in the road that come with any project. Even with 20+ pools Francisco managed, he made us feel important by either stopping by or texting us nearly every day - even if nothing was happening. We love our new pool!

Carol M.

We are extremely happy with Riverbend Sandler Pools and in particular both our project manager, Ron Stevens, and design consultant, Hank Henry. Hank designed a fantastic pool for our complicated yard that required HOA approval. All of the neighbors walking their dogs have complimented how amazing our backyard and pool look. Ron was a professional from start to finish. He communicated with us frequently and answered our questions throughout the process. While the build process takes a long time, the quality of work and craftmanship is extremely high. Would highly recommend!

Emily K.

This was our first pool build, if you have a chance to pick who your project manager is make sure to ask for Michael. He was available at all times and kept us well informed during each step in the project. We highly recommend using him as a project manager.

Alfredo H.

James came out today and repaired my pool equipment from the storm we had in February and did an amazing job! I so appreciate him!!!

Nancy Coughlin R.

Awesome pool buying experience!

Ryan H.

With the recent freeze - pools were hard hit. We weren’t the exception unfortunately, however, because of James Guice everything that could’ve been a complete nightmare has gone very smoothly. James is an exceptionally hard worker and incredible communicator. He has gone above and beyond to get our pool back up and running. Even before the storm, James has always been quick to respond to service calls. He’s so knowledgeable and always gets things back up and running in no time. 10/10 recommend Riverbend and James for any pool service needs!

Kristin Dunning H.

We obtained quotes from multiple pool companies and we were pleasantly surprised that Riverbend Sandler was lower than some and higher than some, but given their reputation I was a bit surprised at how competitive they were in pricing. The design process was made so easy by Alex and his willingness to work through the options with us to get the design just like we wanted. Once we got underway, we were assigned to our Project Manager (Francisco) and he did an even more tremendous job. Francisco stopped by very often and kept us well informed on each step of the process and addressed any questions or issues that we had. The entire process was just so much better than I had even hoped. Very pleased.

Terry N Theresa F.

We just finished our Riverbend Pool. Jason Oneal was our salesperson and he did an excellent job. He met with us on numerous occasions to ensure we were getting everything we wanted. He was very knowledgeable and shared quite a few suggestions with us.

Francisco was our Project Manager and we couldn’t have asked for a better one. He kept us in the loop on everything. We never had to ask when a certain part of the build would start. He constantly kept us updated.

All of the workers that worked in our pool were very respectful of our space and made sure they cleaned up when they were done with their part.

We would highly recommend Riverbend Sandler pools if you are looking for a pool!!!!

Matt S.

James Guice is awesome! This last freeze was hard and he’s been patient, straight forward and kind in this whole process of getting our heater back on line! We were really needing to start swim lessons here and he just put us in a position to do so! I can’t recommend him enough!

Anuja Shah B.

My go to pool company for about 15 years. They built my pool, clean my pool weekly and maintain my pool. I will not have anyone else work on my pool. Highly recommended.

Rob D

Very professional outfit. Experienced technicians and good work done.

David M

My go to pool company for about 15 years. They built my pool, clean my pool weekly and maintain my pool. I will not have anyone else work on my pool. Highly recommended.

Roy D.

Riverbend built our pool last year. From the designer Mat to the main contractor Bert everything was great. The quality and craftsmanship was absolutely amazing at all stages of the build. With the recent ice storm we lost a pump, the main filter, the heater, and a few pvc pipes. Ashton the repair tech was absolutely amazing with the quality of work and ability to repair some very difficult pieces of plumbing. The biggest compliment I can give them is that if we had to do it all over again there is not one thing that we would change.

John H

Riverbend Sandlers did a great job in building our pool 1.5 years ago. We have been using their weekly pool maintenance since then. With the recent freeze in Texas, we called them right away (on Feb 16th) to inspect the pool as we see some cracks and leaks in the pipes near pool equipment. They have not yet shown up for inspecting the equipment and pool. Every time we call them about our request they always say they handle requests in the order received and our request will be serviced in 3-4 weeks. It doesn’t seem right when we are the first few to call them and still nobody showed up so far.

Madhav A.

I have been dealing with Riverbend Sandler Pools for over 22 years for service for our Pool. I could not think of another company that I would want. They are very professional, courteous and very good at what they do. They feel like family to us and are very reasonable on their pricing.

Vincent C.

We are thrilled with Riverbend Sandler. We put in our pool 3 years ago and had never owned a pool, so we were hopeful we picked a reputable company. They exceeded our expectations during build and ever since with servicing. Most recently after the storm, they answered every phone call and were honest about the process for checking out our system. We were fortunate to have minimal damage, but they have been nothing but helpful and responsive. You won't regret going with Riverbend!

Holly L.

When we purchased our home eight years ago the prior owner told us Riverbend Sandler built the pool and had always maintained the pool and would always treat us right. We would be better off to continue with their services - I am glad I listened. In that time we have had a pump and filter replaced and maintained the weekly service. Their service is second to none. If they find a damaged part or concern – you later that day or the next the service department follows up to see if you need their assistance in replacing the part or addressing the issue they found. If the weather is unseasonably warm they recommend the additional chemical to add to the pool. The service is better than I could have ever expected when I signed up for the weekly maintenance program. In the last year we have had our pool remodeled by the renovation department – which was a quicker than expected and flawless process and had a damaged pool pump from the recent ice storm. The service department walked me through what I needed to do to minimize to the pool from the damage from damaged pump and were honest and upfront that given the pandemic and the volume of repairs it may take a month or more to get a replacement pump. I was fortunate that my replacement pump was found and was recently replaced late in the afternoon on a Saturday – most companies do not do that. And that’s why they excel – superior customer service. So, thank you - Tom, Ibrahim, Christian, Alan and everyone I have dealt with in the Service, Maintenance , or Renovation department - you are truly examples of what customer service should be.

Jason S.

Once again, Riverbend/Sandler saves the day. Due to recent DEEP FREEZE in DALLLAS during 2/13/21 - 2/18/21 combined with ERCOTs enacted so called ROLLING power blackouts, my pool and EVERYONE else's transformed into skating rinks. Pool equipment froze and split open (hard to run freeze protection IWTHOUT POWER. Sandler has repaired the pool and water is running again.

We built the pool through Sandler 18 years ago and have always and WILL ALWAYS turn them to them for repairs. The service repair staff is just AMAZING!!!!

THANKS! THANKS! THANKS!!

SakiDawg55

Riverbend does a great job! Tom Epting the service manager is awesome!!! He know his stuff. I only trust my pool repairs to Riverbend. You won't be disappointed!

Loren A

The service is top notch!! Tom Epting is #1. I ONLY trust my pool needs to Riverbend Sandler Pools.

Michael A

James has been fantastic through the winter storm feb2021. He has helped to walk us through preventing damage to our pool. 

Leah Marie W.

I wanted to convey my appreciation to Daniel Oldag. He was our project manager during our pool construction year ago. During this recent winter storm (worst day of storm), he took time to guide us on how to winterize our pool on the phone. This is beyond our expectation of customer service. This makes us confident and proud to recommend Riverbend Sandler to our friends and family! Thank you so much Daniel! I trust you and your family are warm and safe during this crazy storm.

Chirag P.

Our designer, Matt Hitchcock, was patient and no pressure. We worked with him until we were finally ready to move forward. I loved having him being a neighbor inside Stone Bridge. That was the deciding factor for me.

Francisco Ramirez was the Construction Manager, and was just as patient with our questions and very communicative. We were never in the dark regarding next steps. He made sure there were no unnecessary delays, and moved things along! Our pool was finished in October. Even still today I can call him and he will answer and assist with any questions I have.

The rest of the crew has to be mentioned too. Each one took care in their craft, and because of them we have a solidly built pool. Thanks Riverbend!

This is the pool today with several days of below freezing temps. We have not had one issue with our pool freezing or the equipment being unreliable. Very thankful for a Riverbend Pool and the employees who value their craft!!

Trevor T.

Last night the feed hose on our pool chlorinator burst, it was spraying water over all our pool equipment and it was freezing as it hit the ground. It is 23 degrees and scheduled to stay below freezing for the next six days. Mass casualty automobile accidents in Dallas and Ft. Worth. All Riverbend Sandler trucks are off the road due to the inclement weather. Knowing that I am disabled, Tom Epting, Riverbend Sandler’s Service Manager heard we were having a problem and drove his personal vehicle to the rescue. He had no parts, so he drained our new heater, DE Filter, and all the valves. He covered all the equipment with blankets and tarps to protect them from the cold weather, and completely winterized the pool and spa. Tom is a cantankerous rascal, but he has a heart of pure gold. He is the only Riverbend Sandler employee that is allowed to work on our equipment, and he does it all, from the very rudimentary to the most complicated electronic or plumbing diagnosis. He is the most competent service guy I have been around from any company, and he is the reason we have been Riverbend customers for 23 years. Tom is a terrific representative of his company and he is the sole reason that Riverbend Sandler can call us “customers for life." 

Bill D.

Riverbend did a great job building our pool. From the start, our designer Matt Hitchcock was great. He didn’t try to upsell us but gave his honest opinion as to what he thought would best fit our family’s needs. When it was time for construction to begin, our project manager, Fransisco Ramirez was great. He provided us timely updates and they even finished the project sooner than we expected. They were great with communication throughout the project and let us know what to expect. I would not hesitate to build again with Riverbend as they have been professional, honest and timely throughout our whole design/build process. Thanks again!

Nicole A.

Professional service friendly staff, great products.

Slavchik N

Real nice show Room

Kevin B

Our experience was great. There is nothing that we would change about our backyard oasis. The design was so unique and it was executed beautifully. We appreciated the professionalism of everyone that we worked with on our project. From the receptionists to the crews, we enjoyed every interaction that we had with the Riverbend Sandler team.

Landon W.

Wylie, TX

Our project manager was absolutely fantastic. He met us prior to starting, explained the process and was consistently setting expectations for the next stage. It was very reassuring, always kept us informed, and never shied away from any of our questions. He was very patient, was always smiling, and made the process fun and non-stressful. I would recommend him all day long and if we ever move to another home, I would have to insist on having the same team build our next pool.

Shannon R.

Allen, TX

Our Design Consultant had such an eye for detail. This was our second pool with Riverbend Sandler, and he presented ideas that helped make this our dream pool. He was very patient with us and wanted to make sure that we got the pool that we wanted. I have recommended Riverbend Sandler to my neighbors too.

Terri K.

Celina, TX

The attention we received from everyone at Riverbend Sandler exceeded our expectations. Everyone involved kept us completely informed of the processes, the timing, billing, etc., and all were very attentive to any questions we had.

Jason S.

Dallas, TX

Wonderful experience- loved our design by Scott - we were so pleased with their promptness in scheduling- the communication by Cristian - our job supervisor. They built us a grill island for our gas grill top and our green egg- looks amazing- all of the office staff were pleasant to work with- we just were so pleased with everything. I would totally recommend Riverbend Sandler if you are wanting to build a pool!!

Kathy J.

Frisco, TX

Our pool was completed three months ago and took 80 days to complete. The project management and sales teams did a great job. Mostly inside employees doing the work. The outside contractors had long term relationship with Riverbend. Follow Up from the service department was perfect. Fully confident in our lifetime pool. Wife happy, kid happy....Dad is a hero.

Joshua F.

Murphy, TX

After some initial discussions about some work I needed to correct a leaky waterfall line, I was contacted directly by Riverbend top management. Tricia went out of her way to understand the situation and come up with a workable, agreeable solution. Thanks, and I appreciate the personable contact and support.

Ron C.

Allen, TX

It doesn't get any better than this! Prompt, excellent service when something goes wrong. Jason has always been wonderful. We never have to wait for repairs while they order parts! We feel confidant we're getting the very best. Thank you, Riverbend Sandler. Thank you, Jason.

Eileen C.

Plano, TX

LOVE my backyard oasis, thank you Riverbend Sandler Pools! From start to finish I was so impressed with the quality and service!!! You are the BEST pool company!

Jennifer Sheehan

Frisco, TX

In the past, we have recommended Riverbend Sandler to several friends looking to build pools. From this point on, our passion to recommend Riverbend Sandler as the ONLY pool/outdoor living builder is unsurpassed.

Kathy and Mike M

Frisco, TX

From design through construction, the entire process was without drama. Every Riverbend Sandler employee I came into contact with during the construction process was knowledgeable, professional and courteous. The pool was built on time, on budget and exactly how we laid it out during the design phase.

John B.

Dallas, TX