Our Customer Testimonials | Riverbend Sandler

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Testimonials

At Riverbend Sandler, we pride ourselves on providing our clients with the very best products and level of customer care.

For over 40 years, we’ve worked across Dallas, McKinney, Prosper, and the North Texas area, providing customized pools, spas, and outdoor living products that can enhance every backyard space.

On this page, you’ll see a whole host of testimonials from previous customers that we’ve worked with.

Have a browse and if you want to find out more about what we do, feel free to get in touch.

Testimonials

The standard of service from this Team at Riverbend Sandler is simply outstanding! The team goes above and beyond what they are called to do. We had an issue

The standard of service from this Team at Riverbend Sandler is simply outstanding! The team goes above and beyond what they are called to do. We had an issue with the pump which was picked up by our pool Tech (Saxon who is the BEST) and was sent to the Customer Service Team. Ken came out immediately to take a look and it appeared to be clogging issues in the pump which he addressed and the pump was up and running again in 5 minutes. They could have passed us on to the next team for repairs but took the time to do this himself! Such BRILLIANT care and attention from Ken at Riverbend Sandler!!! Thanks a million for your honesty, integrity, and awesome work ethic! We appreciate you!

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Wilma D.

Our pool filter pump motor failed unexpectedly, leaving us without any water circulation through the filter in hot weather. Their service dept responded quic

Our pool filter pump motor failed unexpectedly, leaving us without any water circulation through the filter in hot weather. Their service dept responded quickly, and Riverbend Sandler furnished and installed a new replacement motor the next day. Their field technician was very professional and efficient, the replacement motor was installed quickly, and water circulation was restored. Price was competitive. We are very pleased with this interaction with Riverbend Sandler.

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Randy D.

Riverbend built my pool and did a great job. I started having them maintain and clean the pool after many years of doing it myself. I wanted to give a shout-

Riverbend built my pool and did a great job. I started having them maintain and clean the pool after many years of doing it myself. I wanted to give a shout-out to Trey and Reba for handling my recent cleaning issues in a FANTASTIC way. Very professional, nice, and responsive and they know what they are doing which makes it even better. Love Riverbend and appreciate all the years.

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Matt M.

We’ve loved everything about our Riverbend Sandler Pool— the design, the build process, the customer service— and now the fun part— the enjoyment! Our design

We’ve loved everything about our Riverbend Sandler Pool— the design, the build process, the customer service— and now the fun part— the enjoyment! Our designer, Matt Toney, and Project Manager, Mike Eastes, are the absolute best at what they do! We still haven’t found a single thing we’d change or do differently— they are THAT good!

We are so happy we made this investment— definitely worth every penny!

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Kristen R.

We are very happy with our Riverbend Sandler pool! They are professional, especially Francisco who walked us thru every step of the process and did a phenome

We are very happy with our Riverbend Sandler pool! They are professional, especially Francisco who walked us thru every step of the process and did a phenomenal job at keeping things moving in spite of 3 holidays and 2 winter storms. It was timely, the quality is great and the people are nice!

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Lisa C.

I love my Riverbend Sandler pool. It has turned my backyard into an oasis. Jose does my weekly service and he does an excellent job. I learned first hand aft

I love my Riverbend Sandler pool. It has turned my backyard into an oasis. Jose does my weekly service and he does an excellent job. I learned first hand after the big freeze a year ago the value of using an experienced and professionally run pool company.

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Lucy P.

I am so thankful I had the opportunity to experience a Riverbend Sandler Pool Build. Being in the outdoor construction industry, I hear all of the nightmares

I am so thankful I had the opportunity to experience a Riverbend Sandler Pool Build. Being in the outdoor construction industry, I hear all of the nightmares when it comes to pool builders. Riverbend Sandler goes above and beyond to ensure that they are not lumped into that category. From day one they showed more care than any of the bidders that came to our property. They listened to our ideas and guided us into a design that was not only beautiful but functional. The process of building the pool was explained and expectations were set accurately. They were always where they said they would be when they said they would be there. At one point in the process, I remember seeing a flaw that bothered me. I knew it was minuscule in the grand scheme of things, but it was still something that I noticed. I sat and mulled it over all night worrying about what would occur. The next day I called my PM and he had the crew out that day to make it right. That instance showed me who they were as a company. I can honestly say these guys put their heart and soul into their work, and their product shows. They are a great team that has earned a forever customer from me.

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Danny R.

We are very pleased with our Riverbend Sandler pool!! From the design stage all the way to completion, everyone did a great job of communicating and keeping

We are very pleased with our Riverbend Sandler pool!! From the design stage all the way to completion, everyone did a great job of communicating and keeping us up to date on the progress. Our designer Hank Henry did a good job of listening to our wishes and turning them into a beautiful design. We couldn’t have been happier. Our project manager, Francisco, was awesome!! He did a fantastic job of communicating the timeline and what was going on throughout the process. He was always quick to respond to a text or phone call. We’ve built 3 pools over the last 25 years and this was by far the best experience we’ve had!!

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Stephanie O.

James came out to take care of our filter clean today. He has been servicing our pool for close to 10 years now and always does a great job. He was especiall

James came out to take care of our filter clean today. He has been servicing our pool for close to 10 years now and always does a great job. He was especially helpful during that nasty freeze last winter when he was helping me via text on a Sunday no less!!! I’m certain his help saved us a bunch of $$$. Highly recommend them!!

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Chris M.

James Guice is the best. He has been doing my yearly Summerization and Winterization for years. He also takes care of any other service issues that may arise

James Guice is the best. He has been doing my yearly Summerization and Winterization for years. He also takes care of any other service issues that may arise. Always follows up to check-in to make sure everything is good. Definitely 5 stars…

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Jennifer M.

Tom and his team have been servicing our pool since it was built 26 years ago. He and his team have always been responsive to our needs. The work has been do

Tom and his team have been servicing our pool since it was built 26 years ago. He and his team have always been responsive to our needs. The work has been done on time and right the first time. We always follow any suggestions from Tom to keep our pool in great condition with sparkling water. We reached out to Tom after the freeze of 2020, he responded quickly, assessed the damage, told us what needed to be done, scheduled the repairs, came out on the scheduled date, and took care of all of the issues. I have 4 family members that have built pools with Riverbend Sandler and continue using Tom and his team for all of their maintenance and repairs.
Tom is the BEST! I wouldn’t use anyone else!

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Sharon V.

I had a great experience building my pool. My project manager Ron Stevens was on top of the project and totally accessible if I had a question. I’m using the

I had a great experience building my pool. My project manager Ron Stevens was on top of the project and totally accessible if I had a question. I’m using the weekly pool service and I love William. He’s always on time dies a great job and takes time if I have questions.

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Janet P.

Geometric Pools Portfolio

If you want some inspiration for your own new pool, our Portfolio contains some great examples that we have recently completed!

Freeform Pools Portfolio

If you want some inspiration for your own new pool, our Portfolio contains some great examples that we have recently completed!

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