At Riverbend Sandler, our commitment to service doesn’t end after the completion of your custom pool or spa construction.
In fact, it’s only just beginning.
We have an unwavering commitment to our clients, helping them maximize their pool for years to come.
You can have peace of mind knowing that our dependable and skilled cleaning service will keep your pool and spa in excellent condition at all times. This includes providing cleaning and repair services that utilize the highest level of industry excellence and quality materials.
Operating across Dallas, Prosper, McKinney and the surrounding North Texas areas, contact our team today to find out more about how we can help. Simply complete our online form below or give us a call.
The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.
All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.
Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.
Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.
Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.
From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.
If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.
If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.
If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.
Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.
If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.
If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.
If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.
If you’re still experiencing air bubbles, it’s time to call a technician.
We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.
Our pool maintenance starts at $205 plus tax a month. They will vary, depending on the size of your pool, and we offer free quotes within 24-48 business hours. To inquire about our rates and to find out more, contact our team today.
If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.
The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.
However, in the fall and winter, we’d recommend doing this for four to six hours a day.
Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.
The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.
As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.
Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.
As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.
Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.
To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.
You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.
If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.
You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.
Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment, but it will also ruin the interior finish of the pool and can even cause harm to swimmers. We recommend testing and balancing the water chemistry on a weekly basis. With our weekly maintenance packages, not only will we clean your pool but we’ll also test and balance your water chemistry.
The standard of service from this Team at Riverbend Sandler is simply outstanding! The team goes above and beyond what they are called to do. We had an issue
The standard of service from this Team at Riverbend Sandler is simply outstanding! The team goes above and beyond what they are called to do. We had an issue with the pump which was picked up by our pool Tech (Saxon who is the BEST) and was sent to the Customer Service Team. Ken came out immediately to take a look and it appeared to be clogging issues in the pump which he addressed and the pump was up and running again in 5 minutes. They could have passed us on to the next team for repairs but took the time to do this himself! Such BRILLIANT care and attention from Ken at Riverbend Sandler!!! Thanks a million for your honesty, integrity, and awesome work ethic! We appreciate you!
Our pool filter pump motor failed unexpectedly, leaving us without any water circulation through the filter in hot weather. Their service dept responded quic
Our pool filter pump motor failed unexpectedly, leaving us without any water circulation through the filter in hot weather. Their service dept responded quickly, and Riverbend Sandler furnished and installed a new replacement motor the next day. Their field technician was very professional and efficient, the replacement motor was installed quickly, and water circulation was restored. Price was competitive. We are very pleased with this interaction with Riverbend Sandler.
Riverbend built my pool and did a great job. I started having them maintain and clean the pool after many years of doing it myself. I wanted to give a shout-
Riverbend built my pool and did a great job. I started having them maintain and clean the pool after many years of doing it myself. I wanted to give a shout-out to Trey and Reba for handling my recent cleaning issues in a FANTASTIC way. Very professional, nice, and responsive and they know what they are doing which makes it even better. Love Riverbend and appreciate all the years.
We’ve loved everything about our Riverbend Sandler Pool— the design, the build process, the customer service— and now the fun part— the enjoyment! Our design
We’ve loved everything about our Riverbend Sandler Pool— the design, the build process, the customer service— and now the fun part— the enjoyment! Our designer, Matt Toney, and Project Manager, Mike Eastes, are the absolute best at what they do! We still haven’t found a single thing we’d change or do differently— they are THAT good!
We are so happy we made this investment— definitely worth every penny!
We are very happy with our Riverbend Sandler pool! They are professional, especially Francisco who walked us thru every step of the process and did a phenome
We are very happy with our Riverbend Sandler pool! They are professional, especially Francisco who walked us thru every step of the process and did a phenomenal job at keeping things moving in spite of 3 holidays and 2 winter storms. It was timely, the quality is great and the people are nice!
I love my Riverbend Sandler pool. It has turned my backyard into an oasis. Jose does my weekly service and he does an excellent job. I learned first hand aft
I love my Riverbend Sandler pool. It has turned my backyard into an oasis. Jose does my weekly service and he does an excellent job. I learned first hand after the big freeze a year ago the value of using an experienced and professionally run pool company.
I am so thankful I had the opportunity to experience a Riverbend Sandler Pool Build. Being in the outdoor construction industry, I hear all of the nightmares
I am so thankful I had the opportunity to experience a Riverbend Sandler Pool Build. Being in the outdoor construction industry, I hear all of the nightmares when it comes to pool builders. Riverbend Sandler goes above and beyond to ensure that they are not lumped into that category. From day one they showed more care than any of the bidders that came to our property. They listened to our ideas and guided us into a design that was not only beautiful but functional. The process of building the pool was explained and expectations were set accurately. They were always where they said they would be when they said they would be there. At one point in the process, I remember seeing a flaw that bothered me. I knew it was minuscule in the grand scheme of things, but it was still something that I noticed. I sat and mulled it over all night worrying about what would occur. The next day I called my PM and he had the crew out that day to make it right. That instance showed me who they were as a company. I can honestly say these guys put their heart and soul into their work, and their product shows. They are a great team that has earned a forever customer from me.