Client Support | Riverbend Sandler

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Client Support

Once your new custom pool or spa has been built in your backyard, you’re going to want to enjoy it.

Pools are a big investment, and it’s important that you can enjoy yours for as long as possible without having to worry about any faults or issues. Therefore, having the peace of mind that yours has expert support cannot be underestimated.

At Riverbend Sandler, we are much more than just pool builders. We’re all-encompassing pool experts who take pride in supporting our clients to the highest possible level. We do this by combining our 40 years of industry experience with the latest technology to offer a service that will always put you first.

Not only can we provide ongoing cleaning and maintenance services that ensure your pool is always in the very best condition, but we’re only a phone call away and can be at your property as soon as possible if needed.

Operating across Dallas, Prosper, McKinney and the surrounding North Texas areas, get in touch with Riverbend Sandler today to learn more about the range of services we offer to our clients.

Manuals & Documents

Manuals & Docs
Jandy - Never Lube Two Way CPVC Valve Installation Instructions Jandy - Never Lube Three Way CPVC Valve Installation Instructions Jandy - Valve Actuator Installation/Operation Instructions Jandy - Pool System Computers & Controllers Jandy - Cartridge Pool Filters Jandy - Pool and Spa Lights Information (Nicheless LED Lights) Jandy - Pool and Spa Lights Information (White Lights) Jandy - Underwater Pool and Spa White Lights Jandy - Nicheless LED Underwater Light Jandy - WaterColors RGBW LED Lights Underwater Large and Small Light Jandy - Variable-Speed Pumps Jandy - Variable-Speed Pumps Jandy - TruFit Bubbler with Pressure Check Technology Jandy - VersaTemp JRT Series Heat Pump Jandy - AquaLink RS Control Systems Jandy Pro Series - WaterColors Color Modes Jandy Pro Series - Nicheless LED Underwater Light Jandy Pro Series - Underwater Pool and Spa White Lights Jandy Pro Series - Spa and Pool Heater Information Jandy Pro Series - Spring Check Valve Installation Instructions Jandy Pro Series - Filters (CS Cartridge, CV Cartridge, DEV Diatomaceous Earth) Jandy Pro Series - Two-Port Space Saver Valve Installation Instructions Jandy Pro Series - Heater Controls Quick Guide Jandy Pro Series - Diatomaceous Earth Pool Filters Jandy Pro Series - Pool and Spa Air Blower Installation Instructions Jandy - AquaPure Electronic Salt Water Chlorinator and PureLink Water Purification System Power Center and Cell Kit Polaris Pool Pressure Cleaners Information (3900 Sport, 380, 280) Polaris Pool Robotic Cleaners Information (9400) Zodiac Nature II Water Sanitizers/Chlorinators Information Polaris Booster Pump PB4-60 Information A&A Manufacturing Support Information Fluidra Support Information Evaporation Index Polaris Quick Start Guide Polaris - Pressure Cleaner Booster Pump Installation and Operation Manual Polaris - Quattro Polaris - TR28P - Quick Start Guide Polaris - Pressure Cleaner Booster Pump Installation and Operation Manual Polaris - Quattro Cleaner AquaLink - Pool Control System AquaLink - Web-Connect Device AquaLink - RS Power Center and Chlorine Generator Control Center Installation Zodiac - Nature 2 Fusion Inground Zodiac - Fusion Soft Installation and Operation Manual Powerclean Salt Ultra Instructions
Pool School Manuals Chemical Manual

Frequently asked questions

How much does a swimming pool cost?

The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.

All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.

Does my pool come with a warranty?

Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.

How long does it take to build a pool?

Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.

Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.

How soon can you start my project?

From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.

Why is my pool pump not working?

If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.

If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.

If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.

Why am I getting air bubbles in my pool?

Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.

If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.

If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.

If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.

If you’re still experiencing air bubbles, it’s time to call a technician.

Do you sell spare parts or chemicals?

We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.

What are your maintenance rates?

Our pool maintenance starts at $205 plus tax a month. They will vary, depending on the size of your pool, and we offer free quotes within 24-48 business hours. To inquire about our rates and to find out more, contact our team today.

What do I do if my pump is leaking?

If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.

How long should I run my pump?

The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.

However, in the fall and winter, we’d recommend doing this for four to six hours a day.

What is normal pressure for my filter?

Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

How often should I backwash my filter?

The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.

As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.

What should I do when the temperature is below freezing?

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.

What should I do if there is a power outage in freezing weather?

As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.

Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.

To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.

My pool is losing water. What should I do?

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.

If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.

You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.

How important is water chemistry for my pool?

Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment, but it will also ruin the interior finish of the pool and can even cause harm to swimmers. We recommend testing and balancing the water chemistry on a weekly basis. With our weekly maintenance packages, not only will we clean your pool but we’ll also test and balance your water chemistry.

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