Help & Advice | Riverbend Sandler

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Help & Advice

Riverbend Sandler What To Consider When Planning Your Pool

A swimming pool in your backyard can be an oasis for the whole family to enjoy, but it is a real investment. That means there are a variety of different things to consider when planning your pool design. From the budget of your construction to the ongoing costs of running a pool, a lot depends… Read More

Riverbend Sandler Why Hire a CPO Certified Pool Technician?

Make sure your dream pool doesn’t turn into a nightmare by hiring CPO certified pool technicians to test, maintain, and diagnose your pool. In this article, we’ll tell you who CPO are, what areas CPO technicians are skilled in, and why you’ll benefit from hiring a pool company who employs them. Who are Certified Pool… Read More

Riverbend Sandler Are Gunite and Plaster Pools the Same Thing?

Are you interested in having your own backyard pool? If you’re spending these winter months researching the pool construction process and gearing up to plan your own pool for the New Year, you’ll probably hear two words thrown around a lot — gunite and plaster. While you’ve probably heard of these materials before, you might… Read More

Riverbend Sandler How Long Should Mastic Last Around A Pool?

Mastic sealant is a crucial element when it comes to maintaining a pool area that is often overlooked. In this article, the experts at Riverbend Sandler will delve deeper into what mastic sealant is, why it’s important and its expected lifespan to ensure your pool area remains safe and leak-free. What is mastic sealant? Also… Read More

Riverbend Sandler Pool Inspections: What They Are and When You Need One

A swimming pool is a fun and luxe addition to any home, offering a place to relax, socialize, and exercise. However, falling short on the maintenance side of things can cause your pool to deteriorate, and potentially even render it unusable. To ensure your pool remains safe and enjoyable, regular pool inspections are essential so… Read More

Riverbend Sandler The Best Time to Build a Swimming Pool in Texas

Building an inground pool? It’s important to consider all the factors. After all, this is going to be a great investment in your home’s value and so it requires some smart planning. You’ll need to decide whether you want a formal pool, geometric pool, or natural swimming pool, and where it will best fit in… Read More

Riverbend Sandler Bugs in Your Pool: How to Eliminate Them and Keep Them Out

When it’s time to take a dip, there’s nothing more off-putting than bugs in your pool. Sometimes critters call your pool home because the pool chemistry is not quite right. Other times it might just be due to a lack of cleanliness. One thing’s for sure, it’s not a problem you should have to put… Read More

Riverbend Sandler Can I Change the Depth or Shape of My Pool?

Whether you’ve recently moved into your new home or you just fancy shaking up the look of your current house, pool renovation might be high on the list. Remodeling or renovating a pool can mean just retiling or adding a few plants. But for some people, it can mean completely changing the depth or shape of… Read More

Riverbend Sandler Pool Features To Add to Your Existing Pool

During the swim season in the summer, your backyard pool frequently serves as the focal point of your home. It offers the perfect escape from the scorching temperatures while allowing you to relax, socialize, and make memories with your loved ones. But how can you make pool time even more unforgettable? By adding several exciting… Read More

Riverbend Sandler Top 7 Texas Heat Tips for You and Your Pool

As every Texan will know only too well, the summer sun can be pretty intense.  With months of clear skies, scorching sun, and temperatures that frequently hit high figures, it’s essential that you and your loved ones stay safe during the summer season. If you own a backyard pool, it’s likely that the summer is… Read More

Frequently asked questions

How much does a swimming pool cost?

The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.

All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.

Does my pool come with a warranty?

Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.

How long does it take to build a pool?

Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.

Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.

How soon can you start my project?

From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.

Why is my pool pump not working?

If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.

If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.

If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.

Why am I getting air bubbles in my pool?

Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.

If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.

If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.

If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.

If you’re still experiencing air bubbles, it’s time to call a technician.

Do you sell spare parts or chemicals?

We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.

What are your maintenance rates?

Our pool maintenance starts at $205 plus tax a month. They will vary, depending on the size of your pool, and we offer free quotes within 24-48 business hours. To inquire about our rates and to find out more, contact our team today.

What do I do if my pump is leaking?

If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.

How long should I run my pump?

The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.

However, in the fall and winter, we’d recommend doing this for four to six hours a day.

What is normal pressure for my filter?

Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

How often should I backwash my filter?

The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.

As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.

What should I do when the temperature is below freezing?

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.

What should I do if there is a power outage in freezing weather?

As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.

Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.

To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.

My pool is losing water. What should I do?

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.

If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.

You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.

How important is water chemistry for my pool?

Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment, but it will also ruin the interior finish of the pool and can even cause harm to swimmers. We recommend testing and balancing the water chemistry on a weekly basis. With our weekly maintenance packages, not only will we clean your pool but we’ll also test and balance your water chemistry.

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