Help & Advice | Riverbend Sandler

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Help & Advice

Riverbend Sandler How To Get Rid Of Mustard Algae

Is your pool blighted by yellow algae? Are you unsure of why it’s there or how to eradicate it?  In this article, we’ll explore what this yellow algae is, where it’s coming from, and how you can eliminate it to achieve pristine pool water once again.  So, let’s begin.  What is mustard algae?  Yellow algae,… Read More

Riverbend Sandler Pool Pump Regulation Changes in 2021

Federal regulations for pool pumps were officially changed back in July 2021, and so all current and new pool owners should be aware of what this means. The new law saw a change from single-speed pumps to variable-speed pumps on all new and replacement inground pool filter pumps. Why Is There a Change to Variable-Speed… Read More

Riverbend Sandler Does My Swimming Pool Require Renovation?

If you’re lucky enough to own a backyard pool, you’ll know it can be a godsend on scorching summer days. However, given that your pool is constantly exposed to the elements, it’s only natural that you may notice wear and tear over time. While this might not seem like a big deal, minor wear can… Read More

Riverbend Sandler How A Pool Can Add Serious Home Value

There’s no doubt about it — a swimming pool adds a lot of value to your life. As well as a place to get fit and stay healthy, it’s also a natural meeting place for people to gather to have fun and socialize.  What about the value it adds to your home though?  In this… Read More

Riverbend Sandler What To Consider When Planning Your Pool

A swimming pool in your backyard can be an oasis for the whole family to enjoy, but it is a real investment. That means there are a variety of different things to consider when planning your pool design. From the budget of your construction to the ongoing costs of running a pool, a lot depends… Read More

Riverbend Sandler Why Hire a CPO Certified Pool Technician?

Make sure your dream pool doesn’t turn into a nightmare by hiring CPO certified pool technicians to test, maintain, and diagnose your pool. In this article, we’ll tell you who CPO are, what areas CPO technicians are skilled in, and why you’ll benefit from hiring a pool company who employs them. Who are Certified Pool… Read More

Riverbend Sandler Are Gunite and Plaster Pools the Same Thing?

Are you interested in having your own backyard pool? If you’re spending these winter months researching the pool construction process and gearing up to plan your own pool for the New Year, you’ll probably hear two words thrown around a lot — gunite and plaster. While you’ve probably heard of these materials before, you might… Read More

Riverbend Sandler How Long Should Mastic Last Around A Pool?

Mastic sealant is a crucial element when it comes to maintaining a pool area that is often overlooked. In this article, the experts at Riverbend Sandler will delve deeper into what mastic sealant is, why it’s important and its expected lifespan to ensure your pool area remains safe and leak-free. What is mastic sealant? Also… Read More

Riverbend Sandler Pool Inspections: What They Are and When You Need One

A swimming pool is a fun and luxe addition to any home, offering a place to relax, socialize, and exercise. However, falling short on the maintenance side of things can cause your pool to deteriorate, and potentially even render it unusable. To ensure your pool remains safe and enjoyable, regular pool inspections are essential so… Read More

Riverbend Sandler The Best Time to Build a Swimming Pool in Texas

Building an inground pool? It’s important to consider all the factors. After all, this is going to be a great investment in your home’s value and so it requires some smart planning. You’ll need to decide whether you want a formal pool, geometric pool, or natural swimming pool, and where it will best fit in… Read More

General

Do you sell spare parts or chemicals?

We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.

How long does it take to build a pool?

Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.

Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.

Maintenance & Repairs

What should I do if there is a power outage in freezing weather?

As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.

Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.

To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.

How often should I backwash my filter?

The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.

As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.

What do I do if my pump is leaking?

If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.

Why am I getting air bubbles in my pool?

Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.

If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.

If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.

If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.

If you’re still experiencing air bubbles, it’s time to call a technician.

Why is my pool pump not working?

If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.

If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.

If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.

New Pools & Renovation

How soon can you start my project?

From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.

Does my pool come with a warranty?

Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.

How much does a swimming pool cost?

The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.

All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.

Servicing

My pool is losing water. What should I do?

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.

If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.

You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.

What should I do when the temperature is below freezing?

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.

What is normal pressure for my filter?

Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

How long should I run my pump?

The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.

However, in the fall and winter, we’d recommend doing this for four to six hours a day.

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