Help & Advice | Page 5 of 18 | Riverbend Sandler

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Help & Advice

Riverbend Sandler A Swimming Pool for the New Year

There is a growing trend toward investing in experiences rather than “things” when it comes to spending hard-earned money on our family. While travel is often a top choice, you shouldn’t overlook the possibility of a swimming pool. When you give your family a swimming pool, you give them their own private getaway mere footsteps… Read More

Riverbend Sandler Maintaining Your Pool After Freezing Conditions

It’s that time of year again when the outdoor temperature will begin to swan dive right on down to freezing or below freezing levels. While it’s still certainly possible to keep your pool up and running during these colder months, extra care needs to be taken to prepare your pool both during and after a… Read More

Riverbend Sandler How to Make Your Backyard Part of Thanksgiving

There are many things to give thanks for, and one thing that we here in Dallas should be thankful for is that we live in a gorgeous part of the country where we can often enjoy Thanksgiving in the backyard. Hosting Thanksgiving dinner with friends and family out in the great outdoors is a wonderful… Read More

Riverbend Sandler Riverbend Sandler Earns APSP International Awards of Excellence

We are proud to announce that Riverbend Sandler has earned two International Awards of Excellence from the Association of Pool & Spa Professionals. The APSP received hundreds of submissions for 2018, and it is a privilege to win these coveted awards that recognize and celebrate the most innovative and creative pool and spa projects from… Read More

Riverbend Sandler Maintaining Your Pool in the Fall

Luckily for those of us in warmer regions, there’s really no reason to “close” our pools during the colder months. There are a number of advantages to this, such as preserving the health of pumps and motors and being able to use the pool as a centerpiece for entertaining even if it’s too cold to… Read More

Riverbend Sandler The Joys of Owning a Pool in the Fall

Take a peek outside your window and you’ll certainly see that fall is finally here. The leaves are turning from green to rich red and golden hues, the winds have kicked it up a notch, and the air is crisp and refreshing. While you may not think about swimming in your pool during these cooler… Read More

Riverbend Sandler Love Your Backyard in the Fall

The temperature outside may begin to drop as fall approaches, but that doesn’t necessarily mean you have to stop using your swimming pool. Especially here in North Texas, your backyard pool can be used year-round for endless fun and family memories.   Warm Things Up More and more people are opting for a swimming pool… Read More

Riverbend Sandler How to Keep Kids Safe Around Water

September is Baby Safety Month, and even as we head into the fall and winter months, being safe around the water is crucial to keeping your family safe. Recent stories of tragedy remind us how quickly children can find themselves in danger when around swimming pools. But parents (and all grown-ups) can help keep children… Read More

Riverbend Sandler Planning the Perfect Back to School Pool Party

While the kids may not be excited about the start of a new school year, you can help lift their spirits with a back to school pool party. Pool parties are great for all ages, from elementary to high school. Here are some ideas to make back to school time an event your kids look… Read More

Riverbend Sandler Dallas Pool Maintenance for Longevity

Let’s face it. Installing a swimming pool is an expensive investment, and it’s not only important to you for it to last many years, but operate at its maximum efficiency, as well. Routine pool maintenance is vital in making sure that your swimming pool remains solid, intact and ready to serve you over time. Performing… Read More

Frequently asked questions

How much does a swimming pool cost?

The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.

All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.

Does my pool come with a warranty?

Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.

How long does it take to build a pool?

Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.

Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.

How soon can you start my project?

From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.

Why is my pool pump not working?

If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.

If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.

If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.

Why am I getting air bubbles in my pool?

Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.

If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.

If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.

If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.

If you’re still experiencing air bubbles, it’s time to call a technician.

Do you sell spare parts or chemicals?

We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.

What are your maintenance rates?

Our pool maintenance starts at $205 plus tax a month. They will vary, depending on the size of your pool, and we offer free quotes within 24-48 business hours. To inquire about our rates and to find out more, contact our team today.

What do I do if my pump is leaking?

If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.

How long should I run my pump?

The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.

However, in the fall and winter, we’d recommend doing this for four to six hours a day.

What is normal pressure for my filter?

Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

How often should I backwash my filter?

The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.

As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.

What should I do when the temperature is below freezing?

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.

What should I do if there is a power outage in freezing weather?

As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.

Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.

To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.

My pool is losing water. What should I do?

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.

If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.

You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.

How important is water chemistry for my pool?

Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment, but it will also ruin the interior finish of the pool and can even cause harm to swimmers. We recommend testing and balancing the water chemistry on a weekly basis. With our weekly maintenance packages, not only will we clean your pool but we’ll also test and balance your water chemistry.

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