Help & Advice | Page 5 of 18 | Riverbend Sandler

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Help & Advice

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Riverbend Sandler Pools Wins Reader’s Choice Awards in 5 Texas Cities

Riverbend Sandler Pools is proud to receive the “Best Pool Company” Reader’s Choice Awards award for Plano, McKinney, Allen, Frisco and Little Elm from Star Local Media. This award continues a two-decade tradition of Riverbend Sandler coming in first or second place in the “Best Pool Company” category for the Reader’s Choice Awards. “We are… Read More

Riverbend Sandler What Affects My Swimming Pool Water Chemistry?

Even with proper care and maintenance, a swimming pool in the Dallas area can still get out of balance and need a little adjusting. Your water chemistry is constantly changing due to environmental factors, usage, and even the toys you put in the pool. Learn five factors that play a major role in your swimming… Read More

Riverbend Sandler Swimming Pool Maintenance Tips for Opening Your Pool for Spring

All across Dallas the opening of the backyard swimming pool signifies the end of winter and the beginning of warmer temperatures. The first step in the process: getting your pool back in tip-top shape by performing a few swimming pool maintenance duties that will help keep your pool clean and healthy all season.   Remove… Read More

Riverbend Sandler Why You Should Be Swimming

Besides being just plain fun, it’s well known that swimming is a great way to stay in shape. It’s suitable for all ages and abilities and is a total body workout. Swimming improves both strength and flexibility with little to no impact on joints. Because of the many health benefits of swimming, it should be… Read More

Riverbend Sandler Winter is the Right Time to Remodel

Most swimming pool owners don’t think about remodeling or renovating their pool until just before spring. That’s why winter is such a great time to do it! If you plan on making any remodels, renovations, or upgrades to your swimming pool this year, then right now is the time to get started. Plus, why wait… Read More

Riverbend Sandler Give Your Pool a Money Saving Energy Makeover

Give yourself the gift of using less water and saving money on utilities by giving your pool an energy makeover! Below are just a handful of updates and upgrades you can incorporate into your poolscape now so that you can save time and money all season long:   Best New Technology New technologies are always… Read More

Riverbend Sandler A Swimming Pool for the New Year

There is a growing trend toward investing in experiences rather than “things” when it comes to spending hard-earned money on our family. While travel is often a top choice, you shouldn’t overlook the possibility of a swimming pool. When you give your family a swimming pool, you give them their own private getaway mere footsteps… Read More

Riverbend Sandler Protect Your Pool During Freezing Weather

It’s that time of year again when the outdoor temperature will begin to swan dive right on down to freezing or below freezing levels. While it’s still certainly possible to keep your pool up and running during these colder months, extra care needs to be taken to prepare your pool both during and after a… Read More

Riverbend Sandler How to Make Your Backyard Part of Thanksgiving

There are many things to give thanks for, and one thing that we here in Dallas should be thankful for is that we live in a gorgeous part of the country where we can often enjoy Thanksgiving in the backyard. Hosting Thanksgiving dinner with friends and family out in the great outdoors is a wonderful… Read More

Riverbend Sandler Riverbend Sandler Earns APSP International Awards of Excellence

We are proud to announce that Riverbend Sandler has earned two International Awards of Excellence from the Association of Pool & Spa Professionals. The APSP received hundreds of submissions for 2018, and it is a privilege to win these coveted awards that recognize and celebrate the most innovative and creative pool and spa projects from… Read More

Frequently asked questions

How much does a swimming pool cost?

The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.

All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.

Does my pool come with a warranty?

Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.

How long does it take to build a pool?

Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.

Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.

How soon can you start my project?

From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.

Why is my pool pump not working?

If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.

If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.

If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.

Why am I getting air bubbles in my pool?

Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.

If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.

If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.

If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.

If you’re still experiencing air bubbles, it’s time to call a technician.

Do you sell spare parts or chemicals?

We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.

What are your maintenance rates?

Our pool maintenance starts at $205 plus tax a month. They will vary, depending on the size of your pool, and we offer free quotes within 24-48 business hours. To inquire about our rates and to find out more, contact our team today.

What do I do if my pump is leaking?

If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.

How long should I run my pump?

The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.

However, in the fall and winter, we’d recommend doing this for four to six hours a day.

What is normal pressure for my filter?

Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

How often should I backwash my filter?

The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.

As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.

What should I do when the temperature is below freezing?

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.

What should I do if there is a power outage in freezing weather?

As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.

Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.

To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.

My pool is losing water. What should I do?

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.

If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.

You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.

How important is water chemistry for my pool?

Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment, but it will also ruin the interior finish of the pool and can even cause harm to swimmers. We recommend testing and balancing the water chemistry on a weekly basis. With our weekly maintenance packages, not only will we clean your pool but we’ll also test and balance your water chemistry.

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