Help & Advice | Page 4 of 18 | Riverbend Sandler

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Help & Advice

Riverbend Sandler A Heartfelt Thanks From Us to You

As this unprecedented year comes to a close, we’d like to take a few moments to say thank you to each and every one of our valuable customers for their loyalty and dedication. We greeted 2020 much like everyone else, with excitement toward once again building gorgeous poolscapes and making backyard dreams come true. But… Read More

Riverbend Sandler Enjoy Your Pool Throughout the Holiday Season

This holiday things look and feel a bit different, thanks to our new normal that has swept the world this past year. With more people staying at home with family, it’s the perfect time to focus on joy and making new memories. We can so often get caught up in the stress and negativity of… Read More

Riverbend Sandler The Best Time to Remodel Your Pool is Now

If you’ve had the forethought to renovate or remodel your swimming pool, now is definitely the perfect time to make it happen. The fall and winter months are well known for being “off-season” in the pool and spa industry, which leaves you in a good position with pool builders being able to get your renovation… Read More

Riverbend Sandler Pool & Spa Combinations and Why They Work in Your Backyard

Does your dream backyard feature a gorgeous pool complete with a spa that creates an all-encompassing outdoor oasis? Imagine enjoying your time swimming and being able to jump into the adjoining spa to wind down and relax. With a pool and spa combination, you don’t have to imagine that any longer. It’ll elevate your backyard… Read More

Riverbend Sandler August Featured Pool

Riverbend Sandler Pools, an industry leader among Plano, Dallas and Highland Park pool builders, invites you to view their August featured pool. This geometric pool and spa combo create a zen oasis right in the comfort of the backyard.  Custom features include:  Negative Edge Spa with Glass Tile Tahoe Riversand Finish Travertine Coping Stone Paver… Read More

Riverbend Sandler July Featured Pool

Riverbend Sandler Pools, an industry leader among Plano, Dallas and Highland Park pool builders, is excited to share their July featured pool. This geometric pool with an attached spa features earthy tones, creating a more natural-looking backyard oasis.  Custom pool and outdoor living features include: Negative Edge Spa with Glass Tile Black Riversand Finish with… Read More

Riverbend Sandler Riverbend Sandler Pools Makes Top 50 Pool Builders 2019 List

Pool & Spa News magazine, the leading pool and spa industry media outlet, recently released its Top 50 Pool Builders 2019 list. Near the top of this list and sitting comfortably in the 8th spot is Riverbend Sandler Pools. “Thanks to Pool & Spa News for recognizing Riverbend Sandler and naming us as the 8th… Read More

Riverbend Sandler Dallas Pool Design Trends for Summer

There are a lot of new, fresh and innovative Dallas pool design trends that we’re seeing in the backyards of Northern Texas this year. Whether you’re looking into building a new pool or giving it a bit of an update, here are some of the latest features worth considering building into your pool’s plans. Themed… Read More

Riverbend Sandler 6 Essential Pool Safety Tips

With the weather really starting to heat up over the next couple of months, everyone will soon be seeking an oasis to cool off and relax. That’s why now is the best time of the year to make a list of springtime pool safety tips for children and adults alike. Below is our list of… Read More

General

Do you sell spare parts or chemicals?

We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.

How long does it take to build a pool?

Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.

Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.

Maintenance & Repairs

What should I do if there is a power outage in freezing weather?

As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.

Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.

To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.

How often should I backwash my filter?

The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.

As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.

What do I do if my pump is leaking?

If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.

Why am I getting air bubbles in my pool?

Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.

If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.

If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.

If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.

If you’re still experiencing air bubbles, it’s time to call a technician.

Why is my pool pump not working?

If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.

If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.

If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.

New Pools & Renovation

How soon can you start my project?

From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.

Does my pool come with a warranty?

Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.

How much does a swimming pool cost?

The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.

All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.

Servicing

My pool is losing water. What should I do?

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.

If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.

You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.

What should I do when the temperature is below freezing?

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.

What is normal pressure for my filter?

Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

How long should I run my pump?

The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.

However, in the fall and winter, we’d recommend doing this for four to six hours a day.

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