Help & Advice | Page 3 of 18 | Riverbend Sandler

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Help & Advice

Riverbend Sandler Why Choose Riverbend Sandler Pools?

Owning a custom inground pool is every homeowner’s dream. A backyard pool adds a touch of glamour to your outdoor space, creates a great way to unwind after a stressful day, and provides a resort-like experience from the comfort of your home. From the design phase to long after construction is complete, it takes a… Read More

Riverbend Sandler The State of the Pool Building Industry

Building a pool is an exciting process, and if you’re like many homeowners, you want it finished quickly so you can start enjoying your new outdoor oasis. While build times used to average a few months, today’s “new normal” has pushed extended build times out even further, leaving homeowners wondering just how long it will… Read More

Riverbend Sandler Pool Ownership is Worth the Wait With a Reputable Pool Builder

As it became clear that COVID-19 wasn’t going away quickly, a huge number of American families started to think about having a pool at home. After all, it would be a great way to escape the house and enjoy the outdoors without putting anyone at risk. As pool demand surged, suppliers struggled to keep up… Read More

Riverbend Sandler Riverbend Sandler Earns Spot as 2021 on Top 50 Pool Builder List

Riverbend Sandler Pools is excited to announce we have once again been named a Top 50 Pool Builder in the United States by Pool & Spa News magazine, the industry’s leading trade publication, earning the sixth spot on the prestigious list.  We take tremendous pride in being consistently recognized by Pool & Spa News, and… Read More

Riverbend Sandler How to Use Less Chlorine In Your Pool

In the coming months, it may become harder to purchase large amounts of chlorine for your pool. There’s a chlorine shortage across the country, and pool owners are beginning to take note. While this shortage is another side effect of the pandemic, it’s important to note that you still have options. Even though there is… Read More

Riverbend Sandler When It Comes to the Right Pool Builder, Don’t Settle for Less

Backyard pools are in high demand right now. Reputable pool builders have their hands full with a backlog of clients on waiting lists who are hoping to get a pool as soon as possible. While you’re probably beyond excited about getting a pool, the most important thing to remember at the moment is to be… Read More

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Hard Freeze Service & Repair Realities

A historic cold snap gripped Texas for almost a week in February. Many residents were without power and even drinkable water. It was a costly natural disaster and set thousands of records for low temperatures and overall cold duration.  As a result of the incredible cold, we experienced a hard freeze in Texas that damaged… Read More

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Winter Freeze Warning: Have You Prepared Your Pool?

It’s that time of year when the winter freeze warnings happen upon occasion. With freezing temperatures expected within the next few days, it’s important to take action. Extra care needs to be taken now in order to prepare your pool both during and after a hard freeze to avoid costly damage to the pool and… Read More

Riverbend Sandler Is My Backyard Big Enough for a Pool?

Adding a pool to your backyard is always a great idea. With more people dedicated to staying at home, it’s the perfect opportunity to utilize your space and create a personalized outdoor oasis. However, the one question that stops many from moving forward will surely be at the forefront of your mind. Is your backyard… Read More

Riverbend Sandler A Heartfelt Thanks From Us to You

As this unprecedented year comes to a close, we’d like to take a few moments to say thank you to each and every one of our valuable customers for their loyalty and dedication. We greeted 2020 much like everyone else, with excitement toward once again building gorgeous poolscapes and making backyard dreams come true. But… Read More

Frequently asked questions

How much does a swimming pool cost?

The cost of swimming pools varies depending on a variety of factors, including size, depth, utility runs, materials, access for excavation, your yard’s elevation and slope, and even the location of your house as this can impact permit costs.

All of the pools we build are fully customized meaning costs will differ. On average, a pool can range from $60K to over $1 million.

Does my pool come with a warranty?

Any reputable builder will provide you with a written warranty; make sure you review the warranty section and do not accept anything verbally. A new swimming pool is a huge investment, so do not be afraid to ask questions for clarification.

How long does it take to build a pool?

Every pool design is different, so the pool build will also vary. Most pool and spa builds take on average 12-14 weeks, but the complexity of the project and weather conditions will also need to be factored in.

Projects that require engineering or contain structures can take longer. Your builder will provide you with an estimated timeline after you’ve signed the contract.

How soon can you start my project?

From the time you sign a contract, allow at least 30 days for HOA approval if required before we can begin. City jobs can also add on time at the front end due to permitting reviews and during the process for inspections required at certain phases of construction.

Why is my pool pump not working?

If your pool pump is not working, first check the breaker panel in your pool control panel to see if the breaker has been tripped. The breaker is labeled ‘filter’ and if it has been tripped, it will be in the middle position.

If this is the case, push the breaker completely into the ‘off’ position. Then, push it into the ‘on’ position. Also check the system to ensure the pump is turned on.

If the pump turns on then it means the trip was what caused the issue – however, if it does not, then it means there is a different problem and you’ll need to call our office to dispatch a technician.

Why am I getting air bubbles in my pool?

Check your water level is full. This is the case when the water is halfway up the skimmer mouth or below the overflow gate.

If the water level is low, it can cause the system to pull in air and push it through the system and into the pool, creating bubbles.

If your water level is correct, then the problem might be caused by your skimmer doors not being pulled into the water. If one or both of the skimmer doors are not being pulled in with the flow of water, it can cause large amounts of water to enter the system which means bubbles may appear.

If air bubbles persist, turn off the pump, close suction valves (skimmers one, two and the main drain), remove the pump lid, and clear any debris.

If you’re still experiencing air bubbles, it’s time to call a technician.

Do you sell spare parts or chemicals?

We do not sell spare parts or chemicals, but as part of our ongoing maintenance services, we will ensure you have everything you need to operate your pool effectively.

What are your maintenance rates?

Our pool maintenance starts at $205 plus tax a month. They will vary, depending on the size of your pool, and we offer free quotes within 24-48 business hours. To inquire about our rates and to find out more, contact our team today.

What do I do if my pump is leaking?

If you notice that your pump is leaking, it’s vital that you contact our service department as soon as possible.

How long should I run my pump?

The amount of time required to run your pool system and pump will depend on the time of year and your pool conditions. For example, in the spring and summer months when your pool is likely to be used more, we’d recommend running it for eight to ten hours a day.

However, in the fall and winter, we’d recommend doing this for four to six hours a day.

What is normal pressure for my filter?

Every pool system has different pressure restrictions depending on the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

How often should I backwash my filter?

The filter should be backwashed every four to six weeks or when the pressure increases 8 -10 lbs over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration.

As part of our maintenance service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our customer care program.

What should I do when the temperature is below freezing?

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches the near-freezing temperature of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on power outages in freezing weather.

What should I do if there is a power outage in freezing weather?

As mentioned above, most swimming pools include a freeze protection mechanism that is triggered automatically when the temperature reaches the near-freezing temperature of 32°F.

Unfortunately, during a power outage the freeze protection will not activate. When this occurs, it’s essential to winterize your pool equipment to ensure it doesn’t become damaged.

To do this, watch our video or view our PDF which will outline how to effectively winterize your pool and equipment.

My pool is losing water. What should I do?

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies due to several factors, including the season, the area in which you live, and the amount of time you run your water features.

If you suspect that your pool is losing an above-average amount of water, check all plumbing and equipment for leaks, inspect the backwash line for the water bypassing valve, and inspect the interior of the pool for cracks.

You should also contact our service department to schedule a service call to check for visual leaks on equipment. Alternatively, you can contact the structural warranty department for non-visual leaks to discuss possible scenarios.

How important is water chemistry for my pool?

Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment, but it will also ruin the interior finish of the pool and can even cause harm to swimmers. We recommend testing and balancing the water chemistry on a weekly basis. With our weekly maintenance packages, not only will we clean your pool but we’ll also test and balance your water chemistry.

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